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F.A.Q
COVID-19 SHIPPING DELAYS.

With current social distancing measures and a higher than usual level of orders, all orders may take up to 7 business days to be dispatched. Please reach out to us after this allocated time if you have not received your tracking information. We are working as quickly as we can and appreciate your patience and are sorry for any inconvenience this may cause.

WHAT IS THE STATUS OF MY ORDER?

You can check your order status from your account page found here. Simply review the “Status”field to follow its progress. Once your order has been dispatched you will find the tracking link under the status.

HOW DO I CHANGE MY NEXT SCENT?

Simply head over to your account page by clicking here. You will then be able to add/remove candle refills on your account. All candle refill changes must be by the customer from their own account page. Please be sure to save your changes.

WHERE CAN I CHANGE MY SHIPPING ADDRESS?

To update your shipping address for your next refill shipments simply update it in your account page by click here. Please be sure to enter the full and correct address to avoid any shipping issues. Please be sure to save your changes.

HOW DO I CHANGE MY ADDRESS AFTER THE ORDER HAS PROCESSED?

Once your shipment has been processed with us you cannot make any changes for that order. However all couriers we use allow the delivery to be sent to another address. Once your shipment is dispatched you can make those changes. Please be sure to update your address for future shipments as updating directly with the courier does not update our records.

HOW CAN I HAVE MY REFILLS SHIP FASTER/SLOWER?

If you a burning too quickly or slowly you may want to change the frequency of your shipments. Simply click through to your account here to manage this. Simply edit the frequency of shipments found on this page.

HOW DO I PROCESS A RETURN?

All returns must processed as described in our shipping and returns instructions here.

WHERE DO I CANCEL MY MEMBERSHIP?

All membership cancellations must be made through your account page here. If you have not met the minimum conditions of an offer you have redeemed then you must fulfill that prior to cancelling.

NEED HELP WITH SOMETHING ELSE?

If you need help with something else, please reach out to us at [email protected]