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Coupon Terms & Conditions

FREE STONE HOLDER:

These terms & conditions relate to the 1 & 2 month memberships that receive a free stone holder.

ELIGIBILITY CRITERIA: The free stone holder is available to customers in Australia and USA only. There is a maximum of 1 free stone holder per person/household. The Luxuriate uses a data matching system and any member attempting to order a subsequent free stone holder will have that membership cancelled.

TERMS: When redeeming the offer of the free stone, there is a minimum term of 4 refill shipments after the initial order.

RETURNS: If you’re not happy for any reason simply ship back your goods to receive a full refund within 14 days of receiving your order. All items must be in unused, brand new condition and must have original packaging intact to qualify for a refund. Please contact us on [email protected] for further instruction and refer to our full Returns policy here

EARLY CANCELLATIONS: For all membership cancellation requests prior to the minimum term being met, the stone holder & Discovery Set must be paid for in full. This is a cost of $159.

FAILED PAYMENTS: If a candle refill repayment fails after two attempts, you will be given written notice by way of email of the overdue account. If the account remains overdue and no contact has been made, The Luxuriate reserves the right to pursue the full amount of the stone holder and discovery set, being $159. If the account continues to remain overdue, it will be referred to a debt collection agency and further costs may be incurred by you.

OTHER TERMS:

(i) The Luxuriate reserves the right to cancel any order without notice.

(ii) You agree to The Luxuriate using its automated system to process payments within the membership terms.

Contact Us

F.A.Q

COVID-19 SHIPPING DELAYS.

With current social distancing measures and a higher than usual level of orders, all orders may take up to 7 business days to be dispatched. Please reach out to us after this allocated time if you have not received your tracking information. We are working as quickly as we can and appreciate your patience and are sorry for any inconvenience this may cause.

WHAT IS THE STATUS OF MY ORDER?

You can check your order status from your account page found here. Simply review the “Status”field to follow its progress. Once your order has been dispatched you will find the tracking link under the status.

HOW DO I CHANGE MY NEXT SCENT?

Simply head over to your account page by clicking here. You will then be able to add/remove candle refills on your account. All candle refill changes must be by the customer from their own account page. Please be sure to save your changes.

WHERE CAN I CHANGE MY SHIPPING ADDRESS?

To update your shipping address for your next refill shipments simply update it in your account page by click here. Please be sure to enter the full and correct address to avoid any shipping issues. Please be sure to save your changes.

HOW DO I CHANGE MY ADDRESS AFTER THE ORDER HAS PROCESSED?

Once your shipment has been processed with us you cannot make any changes for that order. However all couriers we use allow the delivery to be sent to another address. Once your shipment is dispatched you can make those changes. Please be sure to update your address for future shipments as updating directly with the courier does not update our records.

HOW CAN I HAVE MY REFILLS SHIP FASTER/SLOWER?

If you a burning too quickly or slowly you may want to change the frequency of your shipments. Simply click through to your account here to manage this. Simply edit the frequency of shipments found on this page.

HOW DO I PROCESS A RETURN?

All returns must processed as described in our shipping and returns instructions here.

WHERE DO I CANCEL MY MEMBERSHIP?

All membership cancellations must be made through your account page here. If you have not met the minimum conditions of an offer you have redeemed then you must fulfill that prior to cancelling.

NEED HELP WITH SOMETHING ELSE?

If you need help with something else, please reach out to us at [email protected]

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