GENERAL & SALES ENQUIRIES:
[email protected]
WHOLESALE & TRADE ENQUIRIES:
[email protected]
PRESS ENQUIRIES:
[email protected]
CORPORATE & COMMERCIAL ENQUIRIES:
[email protected]
Coupon Terms & Conditions
FREE STONE HOLDER:
These terms & conditions relate to the 1 & 2 month memberships that receive a free stone holder.
ELIGIBILITY CRITERIA: The free stone holder is available to customers in Australia and USA only. There is a maximum of 1 free stone holder per person/household. The Luxuriate uses a data matching system and any member attempting to order a subsequent free stone holder will have that membership cancelled.
TERMS: When redeeming the offer of the free stone, there is a minimum term of 3 refill shipments after the initial order.
RETURNS: If you’re not happy for any reason simply ship back your goods to receive a full refund within 14 days of receiving your order. All items must be in unused, brand new condition and must have original packaging intact to qualify for a refund. Please contact us on [email protected] for further instruction and refer to our full Returns policy here
EARLY CANCELLATIONS: For all membership cancellation requests prior to the minimum term being met, the stone holder & Discovery Set must be paid for in full. This is a cost of $159.
FAILED PAYMENTS: If a candle refill repayment fails after two attempts, you will be given written notice by way of email of the overdue account. If the account remains overdue and no contact has been made, The Luxuriate reserves the right to pursue the full amount of the stone holder and discovery set, being $159. If the account continues to remain overdue, it will be referred to a debt collection agency and further costs may be incurred by you.
OTHER TERMS:
(i) The Luxuriate reserves the right to cancel any order without notice.
(ii) You agree to The Luxuriate using its automated system to process payments within the membership terms.