COVID-19 UPDATE: With current social distancing measures and a higher than usual level of orders, all orders may take up to 7 business days to be dispatched. Please reach out to us after this allocated time if you have not received your tracking information. We are working as quickly as we can and appreciate your patience and are sorry for any inconvenience this may cause.
All orders are shipped from our warehouse in Australia.
We offer FREE shipping for all orders over the amount listed on the top notice bar. All orders will be dispatched the following business day the order is placed. Please allow 1-7 business days for your order to arrive after you have received the shipping confirmation. Shipping times listed below are to be used only as a guide. You can elect to have the order left onsite at the time of ordering, however please note The Luxuriate is not liable for any lost or stolen goods if this option is selected.
Australia – Metro Melbourne, Sydney & Adelaide – 1 day
Australia – All other areas – 2-5 days
New Zealand – 1-2 days
Singapore – 1-2 days
Hong Kong – 1-2 days
Japan – 2-3 days
Europe & UK – 3-5 days
USA – 3-5 days
ALL other countries – 3-5 days
NOTE: Any shipment that is returned us to due to insufficient or incorrect address or not being picked up, will incur a re delivery fee of $9.95.
Please note, at times, customs may delay your order and this is no way controllable or caused by The luxuriate. Please be aware that for international orders, there may be extra charges such as taxes or duties that are payable by the recipient and not the luxuriate. Please ensure address details are correct as once the package has been booked for dispatch it can no longer be amended. Should there by any charges applicable for redelivery due to incorrect details entered at checkout will be payable by the customer.
INTERNATIONAL DUTIES & TAXES
Unless stated otherwise on the top notice bar, International customers may be required to pay sales tax, duty and/or Customs charges. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.
All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. The Luxuriate is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please Contact Us prior to placing your order.
RETURNS & EXCHANGES
All returns & exchanges must be returned to our warehouse in Australia.
If you receive your product and you change your mind or would like an exchange, you will need to notify us no later than 7 days after you receive your order.
When returning, all products must not be used and must be returned with the original packaging in tact. The cost of returning goods will be at the expense of the customer. We offer a return service which has a flat rate cost of $9.95 in Australia and $19.95 in the US and other countries. This service will include the shipment booking, electronic shipping label and a collection scheduled. When returning yourself, please use a traceable or registered service and ensure all products are boxed in the same condition they were sent. The Luxuriate does not take any responsibility for lost or damaged goods if the above is not adhered to.
Please allow up to 5 business days for a refund to be processed or a credit to be placed on your account. This will be completed only after the products have been received and inspected by The Luxuriate. Credits on your account do not expire.
NOTE : We offer all our new members a complimentary discovery set on the first order, this discovery set has a normal price of $30. Should you wish to return your first order and cancel your membership you must also return the discovery pack in an unused condition. Failure to do so will incur the $30 deducted from any refunds applicable.
All products are inspected carefully when packaged for dispatch. If the product reaches you and it has been damaged or is faulty then please Contact Us. Photo evidence will need to be provided to the luxuriate within 5 days of receiving your order.
Please note, that our stone holders are made of 100% natural stone. Being a precious and naturally occurring product, there will be fine lines and small pits. These are not faulty and will not be accepted.