Black Friday Shipping Terms

During our Black Friday period, the following terms apply:

• Stock status: All items are in stock unless clearly marked otherwise on the product page.
• Free Shipping: Free shipping applies to orders over $250. $10 flat rate for orders below $250.
• Dispatch timeframe: Please allow up to 10 business days for dispatch due to high order volumes.
• Address accuracy: Check your shipping address carefully before placing your order. We cannot update, redirect, or modify addresses once an order is placed.
• Order changes: We cannot merge separate orders, combine shipments, or add items to an existing order after checkout.
• Refunds & exchanges: We do not offer refunds on Black Friday purchases except where required by law. Our standard exchange policy remains in place for eligible, unused items within 30 days (see “Love It Guarantee” for details).

All other terms in our Shipping, Duties & Returns policy continue to apply, including region-specific duties and delivery estimates. Tracking details will be emailed once your order has shipped. For any questions, contact [email protected] or use live chat on our website.

Shipping, Duties & Returns

At The Luxuriate, we are committed to transparency — no hidden fees, no unexpected costs, and a clear understanding of our shipping and returns processes.

United States Customers

For customers located in the United States, the price of our promotional Starter Pack is displayed at checkout is the total amount payable.

• Free shipping directly to your door for your initial order
• $5 flat rate shipping for 1x refill shipment, otherwise free for 2 or more refills.
• No duties, tariffs, or additional fees upon delivery.
• Orders are shipped with all costs covered.
• No hidden charges at any stage of the purchase process.

Orders are currently shipped duty-free. Should future customs regulations change, any applicable duties or courier-imposed fees will be the responsibility of the recipient.

Free Worldwide Shipping & Duties Included

• Free shipping applies to all orders above the threshold amount displayed in the website’s notice bar.
• All orders are shipped directly from our Australian warehouse.
• For customers in the USA, UK, EU, Norway, Sweden, and Denmark: all listed prices include duties and taxes (Delivered Duty Paid). The price you see at checkout is the final amount payable.
• For customers in regions not listed above, local duties or sales taxes may apply. Please check with your local customs authority if uncertain.

Dispatch Times

• In-stock orders: dispatched within 2–3 business days.
• Pre-order stone holders: dispatched within 7 days of the estimated shipping date specified in your order confirmation.
• During sale periods: please allow up to 10 business days due to high order volumes.
• Tracking details will be sent via email once your order has shipped.

Estimated Delivery Times (Business Days)

Delivery timeframes are estimates and may vary by destination. If you authorise delivery without a signature, The Luxuriate is not liable for lost or stolen goods.

Love It Guarantee

• Exchanges are accepted on all unused stone holders and candle refills within 30 days of purchase.
• Items must be returned in their original condition and packaging.
• During sale periods, exchanges are accepted; however, all shipping costs (both directions) are borne by the customer.
• Refunds are not offered except where required by law.

Australian & NZ Customers

Every stone and scent is unique. If your first purchase isn’t quite right, you may exchange it within 30 days.

Stone Holders:
Return your holder in original condition to access our curated replacement selection. If the replacement is of higher value, the price difference will apply.

Scent Refills:
If your chosen scent isn’t suitable, you may exchange it within 30 days.

Customers are responsible for return shipping costs; The Luxuriate covers outbound shipping for replacement items.

Worldwide Customers

Due to the high cost of international returns, customers outside of Australia are given an opportunity to select another stone holder or candle refill with 50% off. A curated selection of candle holders will be offered to ensure the piece is one you will love.

 

Subscription & Pricing Policy

• Starter Pack purchases include a minimum commitment of three refill shipments.
• From 29 July 2025, refill pricing remains unchanged; however, a flat USD $5 subscription shipping fee applies to all U.S. deliveries.
• Shipments containing two or more refills will continue to ship free of charge.
• Pricing reflects current Free Trade Agreements (FTAs). If FTA terms or customs regulations change, The Luxuriate reserves the right to adjust shipping fees or, if necessary, ship on a Delivered Duty Unpaid (DDU) basis. In such cases, any applicable local duties or taxes will be payable by the recipient.

Failed Deliveries & Reshipping Fees

If an order is returned due to an incorrect address, non-collection, or failed delivery, the following reshipping fees apply: