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Starter pack terms & conditions

New members save $149

Offer valid for new memberships only. There is a maximum of 1 redemption per person / household.

100% satisfaction policy.

If you're unhappy with your starter pack for any reason, send it back to us in the first 30 days for a full refund, no questions asked! See refund policy here.

Minimum term.

A minimum of 3 refill shipments is required to redeem this promotion after you receive your starter pack. If you’re unhappy with your starter pack for any reason, we offer a full refund within 30 days of receiving your order. Should you wish to cancel your membership before the minimum term you will be required to pay the promotional discount back in full, being $149 prior to being able to cancel your membership.

Gifting fairplay policy.

The starter pack promotion can only be redeemed once per person/household. If the gift receiver has previously redeemed any new membership promotions in the past, the $149 discount will be invalid and will be deducted from the gift receivers refill credit balance. As the discount is substantial, we have a strict policy about redeeming this offer more than once.

STARTER PACK PROMOTION:

These terms & conditions relate to new & gifting membership buying options.

ELIGIBILITY CRITERIA: (NEW MEMBERSHIPS) The Starer Pack promotion is available to customers in Australia and USA only. There is a maximum of 1 redemption of either a new or gifted membership per person/household. The Luxuriate uses a data matching system and any member attempting to order a subsequent starter pack will have that membership cancelled.

ELIGIBILITY CRITERIA: (GIFTED MEMBERSHIPS) The Starter Pack promotion is available to customers in Australia and USA only. As mentioned above customers may only redeem this starter pack offer once, either by purchasing the NEW MEMBER option or GIFTING option, not both. If the gift receiver has previously redeemed any starter pack promotion in the past, the $149 discount will be invalid and will be deducted from the gift receivers refill credit balance.

RETURNS: If you’re not happy for any reason simply ship back your goods to receive a full refund within 30 days of receiving your order. All items must be in unused, brand new condition and must have original packaging intact to qualify for a refund. Please Contact Us for further instruction and refer to our full Returns policy here.

EARLY CANCELLATIONS: For all membership cancellations prior to receiving at least one candle refill shipment, all orders will be treated as “one-off” and any discounts applied to the order will need to be repaid in full before being able to cancel.

FAILED PAYMENTS: If your first candle refill repayment fails after two attempts, you will be given written notice by way of email of the overdue account. If the account remains overdue and no contact has been made, The Luxuriate reserves the right to pursue the full amount of the discount received, being $149. If the account continues to remain overdue, it will be referred to a debt collection agency and further costs may be incurred by you.

OTHER TERMS:

(i) The Luxuriate reserves the right to cancel any order without notice.
(ii) You agree to The Luxuriate using its automated system to process payments within the membership terms.
(iii) The above terms are valid from the 8/05/2022 onwards. All offers redeemed prior to this date are subject to any terms agreed to at that time.

Membership Pricing.

As a member of The Luxuriate you will receive a range of discounts depending on how frequent you refill with us and also how many refills you purchase per shipment.
Standard pricing
Candle refill = $60
Shipping Cost = $10
Frequency discount
We offer a discounted candle refill price based on how frequent you refill your candle holder with us. This is calculated automatically by our system based on the time between your last order and your current order. The below table outlines the pricing discount. Please note, if your membership has been paused or your next refill pushed out further than your normal frequency, the system will automatically calculate the "time between" your orders and adjust the price accordingly.
Time between shipments -
0 - 2 months = $50 (SAVE $10 + FREE SHIP)
2 - 4 months = $55 (SAVE $5 + FREE SHIP)
4 + months = $60 (FREE SHIP)
Multiple item discount
Along with the membership discount above we offer further discounts when members add more than one refill to their shipments. The below table outlines these discounts.
Items pre shipment -
1 x Candle Refill = 0% Discount
2 - 4 Candle Refills = 10% Discount
5+ Candle Refills = 20% Discount
All discounts above are automatically calculated by our system and will apply at cart/checkout for viewing.
Free express shipping over $200Taxes & Duties included in priceDeliveries may be delayed due to COVID, view here.
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