WHAT IS A LUXURIATE MEMBERSHIP?
A membership is an easy way to keep your stone candle burning without worrying about ordering a refill. We automatically take care of your refill shipments which are sent out every 1-6 months. No matter how small the order is you will always receive complimentary shipping. You will have the flexibility of editing or cancelling your subscription at any time.
CAN I ORDER A MEMBERSHIP PRODUCT AND NON MEMBERSHIP PRODUCT AT THE SAME TIME?
Yes you can! You can checkout with one-time products and membership products at the same time. You will be charged once and will receive your order together.
CAN I PURCHASE A MEMBERSHIP AS A GIFT?
We have a dedicated gifting section that enables the gift receiver to have full control over their membership. You can access our gifting page from here
WHEN DO YOU SHIP AND HOW OFTEN CAN I RECEIVE MY ORDER?
Your order will ship out the next business day and then the same date, depending on the frequency you have selected.
WHAT ABOUT SHIPPING CHARGES?
One of the main benefits of being a member is that we offer free shipping on all orders no matter the amount. This will bypass any normal shipping rule there is on the website.
WHEN WILL I BE CHARGED FOR MY ORDER?
You will be charged on the day you place your order. Then you will be charged on the same date depending on the frequency you have selected.
CAN I CHOOSE DIFFERENT SCENTS AS PART OF MY CHOICES?
Yes! You can choose any scent or quantity and make any changes for your next shipment in your Account before an order processes.
HOW DO THE MEMBERSHIP DISCOUNTS WORK?
The discount is based on quantity and is automatically applied to the cart once you have added the refills to your cart.
CAN I CHANGE MY ADDRESS OR CARD DETAILS?
You can change your address and card details in your account but be sure to change those details prior to an order processing.
HOW DO I MANAGE ALL MY UPCOMING PAYMENTS?
Simply login to your account, go to the Luxuriate Life page and make any changes you wish. If you require any help feel free to utilise our chat option found on any page.
HOW DO I CANCEL MY MEMBERSHIP?
Simply login to your Account, go to the subscription menu and follow the steps found on this page. We ask that you do this no later than 24 hours from your next payment, otherwise this cancellation will not take effect till after this shipment. All cancellations must be made by members and cannot be made through email or by The Luxuriate staff.