Cart • 0
Your cart is empty
Add best sellers
Summer House
$65
Wick Trimmer
$19
Your cart is empty
Add best sellers
$65
$19
www.theluxuriate.com is a website (“Site”) operated by The Luxuriate Co Pty Ltd ABN 45 850 337 223 (we, us and our).
1.1 To contact us, please email cs@theluxuriate.com.
1.2 References to the Site include any goods, products or subscription-based offerings made available for purchase on the Site from time to time, including (without limitation) luxury scented candles, handcrafted stone candle holders, refillable candle inserts, discovery sets, starter packs, and any associated subscription services offered as part of our ongoing supply model (“Products”).
2.1 Definitions: In these Terms, unless the context otherwise requires:
Conditional Discount means any introductory, promotional or discounted price applied to a Product subscription (including The Candle Experience or Starter Pack), which is conditional upon the subscriber completing the applicable Minimum Commitment.
Minimum Commitment means the minimum purchase requirement applicable to The Candle Experience or Starter Pack subscription, which requires the subscriber to receive and pay for a minimum of three (3) refill shipments (one refill every three months) following the initial purchase.
Products means the luxury scented candle products and related items offered for sale on a subscription basis through the Website, including:
(a) handcrafted natural stone candle holders;
(b) refillable candle inserts made from proprietary coconut and soy blend wax with signature perfumes;
(c) discovery sets containing tea light candle samples;
(d) starter packs and bundles combining stone holders, refills, and discovery sets; and
(e) any other related home fragrance products supplied from time to time.
The Candle Experience or Starter Pack means a promotional subscription offer that includes an introductory bundle comprising a stone holder, the first refill, and a discovery set, supplied at a discounted price of approximately 50% (representing a saving of $149), subject to a Minimum Commitment.
3.1 By using our Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not use our Site or subscribe to receive our Products. You confirm that you are at least 18 years old and that you reside in, and are using this Site from, a country to which we ship.
4.1 You may place either a one-off order or a subscription order for our Products through the Website, subject to availability and these Terms.
4.2 By placing a request to purchase Products under these Terms on the Site (“Order”), you are making an offer to enter into an agreement to purchase the Product(s) in that order. Orders will be deemed received by us at the time we send an order confirmation to your nominated e-mail address. It is your responsibility to ensure that the correct email address and contact details are entered with your Order. Each Order is a separate contract.
4.3 Unless otherwise agreed by us, you acknowledge that all Products purchased under these terms are intended for personal use only and must not be resold, distributed or used for commercial purposes.
4.4 We reserve the right, at our discretion, to accept or reject any Order, including where Products are unavailable, payment is not authorised, or we reasonably suspect fraud or misuse. If an Order is rejected or cancelled prior to dispatch, any amount paid by you in respect of that Order will be refunded in accordance with our Refund Policy.
4.5 Title to the Products passes to you once we have received payment in full for the relevant Order. Risk in the Products passes to you upon delivery to the delivery address nominated in your Order, except to the extent otherwise required by the Australian Consumer Law.
4.6 You are responsible for maintaining the confidentiality and security of your account login details, including your username and password. These details should not be shared with any third party. You are responsible for all activity that occurs under your account, whether authorised by you or not. If you become aware of any unauthorised access or security breach, you must notify us immediately at cs@theluxuriate.com. While we take care to protect your experience, we are not liable for any loss or damage arising from a failure to keep your account details secure.
4.7 Where a Product is offered on a Pre-Order basis (including the Starter Pack), you may cancel your Pre-Order for change of mind at any time prior to dispatch. A 10% fee will apply to cover non-refundable payment processing costs, with the remaining balance refunded to you. To cancel, contact us as soon as possible at cs@theluxuriate.com.
5.1 When you place an Order for a Product offered on a subscription basis, you enter into an agreement to receive the Product on an ongoing basis in accordance with the subscription package selected by you, until the subscription is cancelled or terminated in accordance with these Terms.
5.2 Our Products can be purchased through a subscription package (Starter Pack, also marketed as The Candle Experience) or as a one-time purchase (One Time Only and The Stone, Alone). The Starter Pack includes an introductory bundle at a discounted rate, subject to a Minimum Commitment. The details of our Products, including pricing, inclusions, product quantities, delivery frequency and minimum commitment requirements, will be disclosed on the Website at the time of purchase. You are responsible for selecting the package that best suits your needs.
5.3 When you purchase a Starter Pack, you agree to a Minimum Commitment of three (3) refill shipments after your initial order (four shipments in total), delivered every three months. Your initial Starter Pack is charged at checkout. Each refill is charged at the time of its scheduled shipment. If you cancel your Starter Pack before it is dispatched, the Pre-Order cancellation fee in clause 4.7 applies. Otherwise, subject to clause 5.3A and your rights under the Australian Consumer Law, if you cancel or terminate your subscription before completing the Minimum Commitment, an early exit fee will apply, as disclosed at the time of purchase. After the Minimum Commitment is fulfilled, your subscription continues on a rolling three-month cycle and you may pause or end it at any time through your member account.
5.3A 30-Day Money-Back Guarantee
If you contact us within 30 days of receiving your Starter Pack, you may return your stone holder and any unburnt candle refill, in original condition and packaging, for a full refund and cancellation of your subscription. The discovery tea lights are yours to keep. Used or burnt candle refills are not eligible. Items must be packed securely, and items arriving damaged due to inadequate packaging are not eligible for a full refund. Return shipping costs are your responsibility. No early exit fee applies. To start a return, email cs@theluxuriate.com with your order number. Once your return is received and inspected, your refund will be processed within 7 business days to your original payment method.
5.4 Please take care when placing your Order. We accept no liability or responsibility for incorrectly placed Orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or which you fail to supply.
5.5 Products are delivered every three months to your nominated delivery address.
5.6 We will aim to deliver during the window that you select. However, if an event occurs that is beyond our control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavor to provide you with notice of the delay as soon as reasonably possible.
5.7 If you are not available at the time of delivery, your order will be redirected to your local post office or collection point in accordance with our courier’s policy. As our delivery partners do not leave parcels unattended, collection details will be provided so you can retrieve your order at your convenience. If you have specific delivery instructions, you may include these when placing your order, and we will endeavor to accommodate them where possible.
5.8 You will be responsible for an Order from the time we deliver the Products in accordance with your instructions. We accept no liability or responsibility for any Product once the Product has been delivered to you.
5.9 You understand that we may need to change your delivery date and window, if applicable from time to time. We will notify you as soon as reasonably possible if your delivery date and window, if applicable, changes for any reason.
5.10 Where applicable, you may select or change your scent preferences through your member account on the Website. We will send you a reminder via email and text message at least one (1) week prior to processing your order, prompting you to update your scent preferences if desired. Scent changes must be made before the order is processed. Once an order has been processed, no modifications to scent selection can be made.
5.11 Once you have completed your Minimum Commitment, you may pause or cancel your subscription at any time by providing at least seven (7) days’ notice before your next shipment. You may also adjust your shipment frequency to 1, 2 or 3 months. You can easily manage your subscription through your account on the Website in a simple one-step process. We are committed to making cancellation straightforward and accessible, with no hidden barriers.
5.12 Once you have completed your Minimum Commitment, you may pause your subscription at any time. To pause your subscription, you must provide at least seven (7) days’ notice before your next scheduled delivery date by managing your subscription through your account on the Website. During the pause period, no Products will be delivered, and no Subscription Fees will be charged. Your subscription will remain paused until you choose to resume it. You may reactivate your subscription at any time by logging into your account and selecting the reactivate option. Pausing your subscription does not extend or reset any commitment periods or promotional terms.
5.13 You may update your delivery address through your member account or by emailing cs@theluxuriate.com. Address changes must be made at least seven (7) days before your next scheduled shipment (or before dispatch for one-off orders). If you do not update your address within this timeframe, Products will be delivered to the address on file when the order is processed. If an order is returned to us due to an incorrect address, non-collection or failed delivery, reshipping fees apply as set out on our Shipping & Returns page. We are not responsible for Products delivered to an incorrect or outdated address due to your failure to update your account details.
5.14 We reserve the right to terminate your subscription at our reasonable discretion at any time and without giving any reasons for our decision.
5.15 Your subscription is personal to you and may not be transferred, assigned to another person without our prior written consent. Any attempt to transfer your subscription without consent may result in immediate termination of your subscription and the early exit fee becoming payable.
6.1 Where a Product which is the subject of an Order has been withdrawn or suspended from sale and your payment for the Product has already been processed, we will either substitute it with a suitable replacement or we may refund any money paid to us in accordance with our Refund Policy.
6.2 If your Order is affected by a genuine error (including in a description, an image or price), we reserve the right to cancel your Order and refund any money paid to us.
6.3 You acknowledge and agree that: a) all pictures and images of Products displayed are for illustrative purposes only; and b) any accessory featured with the product is for illustrative purposes only and may be sold separately.
6.4 Whilst we have made every attempt to show textures, appearances and colours of our Products as accurately as possible, product images may vary from the delivered product depending on your monitor, settings and computer equipment. Unless otherwise stated, any additional Products and accessories styled or shown in a product image are for display purposes only and are not included in the listed price. You must ensure that you carefully read the title and description before making a purchase.
6.5 Please note that our handcrafted stone candle holders are made from natural stone materials, and therefore, natural variations in texture, shade, and colour may occur. Pits, inclusions, or variations in the stone are inherent characteristics and should not be considered defects. Each piece is unique, and these differences are what make our products special. We encourage customers to appreciate these natural characteristics as a testament to the authenticity and natural beauty of the stone. We celebrate the unique beauty of each piece, and these variations are part of what makes each candle holder distinct.
7.1 When you place a one-off Order, we will charge you and you agree to pay the price and any applicable delivery fee (“Price”).
7.2 All payments of the Price and Subscription Fees must be made in the currency displayed at checkout (currently AUD, USD, EUR or GBP, depending on your delivery region) and by the methods offered by us, currently via Visa, MasterCard or American Express debit or credit cards or via Stripe or PayPal. We will suspend your subscription if a Subscription Fee is not paid when due.
7.3 You expressly authorise us to automatically charge your credit or debit card for each Subscription Fee, without further authorisation from you.
7.4 You agree that you have read, understood and agree to be bound by the relevant payment gateway terms and conditions which are available on that third party website.
7.5 You will be liable for any banking fees and charges and other fees including administration fees where there has been a refund or denial of the Subscription Fee by your banking or credit institution.
7.6 If your payment for a Subscription Fee fails, we will make up to two (2) attempts to process the payment. If payment fails after two attempts, we will provide you with written notice by email advising that your account is overdue. If your account remains overdue and you have not contacted us to resolve the matter, The Luxuriate reserves the right to pursue payment of any early exit fee payable under clause 5.3. The Candle Experience offer, in accordance with clause 5.3. If your account continues to remain overdue, we may refer the matter to a debt collection agency, and you will be responsible for any additional costs incurred in connection with the debt collection process, including but not limited to collection agency fees and legal costs.
7.7 Should we consider it necessary to vary the Subscription Fee at any time, we will provide you with reasonable notice and you may elect to cancel before the changes take effect.
7.8 If we are unable to provide the Subscription Services for any reason, we will endeavour to notify you in advance and payment will not be collected for the relevant period of inactivity.
7.9 You are responsible for maintaining current and valid payment information in your account. You may update your payment method at any time through your account on the Website. If your payment method expires or is otherwise invalid, you must update it before your next billing date to avoid interruption to your subscription. If we are unable to process payment due to invalid payment details, the provisions of clause 7.6 will apply.
7.10 Dispatch times are as follows: in-stock orders are dispatched within 2-3 business days; Pre-Order items are dispatched within 7-10 business days of the estimated shipping date in your order confirmation; and during sale periods, please allow up to 10 business days due to high order volumes. Estimated delivery times are published on our Shipping & Returns page. All delivery times are estimates only and are subject to delays resulting from postal delays or force majeure for which we are not responsible.
7.11 Standard shipping is free on orders over 100 in your local currency, and is 10 in your local currency for orders under that amount. Express shipping is 15 in your local currency. Single-refill shipments carry a flat shipping fee of $5 AUD, $5 USD, €5 EUR or £5 GBP, and orders of two or more refills ship free. Full details are on our Shipping & Returns page.
7.12 Our shipping prices currently include all duties, tariffs and taxes, reflecting current Free Trade Agreements (FTAs) and customs rules. If these change, we reserve the right to adjust shipping fees or, if necessary, ship on a Delivered Duty Unpaid (DDU) basis, meaning any applicable local duties, taxes or courier-imposed fees would be payable by the recipient.
8.1 Except as set out in these Terms or as required by law, refunds are not offered.
8.2 Starter Packs are covered by the 30-Day Money-Back Guarantee in clause 5.3A. Pre-Orders may be cancelled under clause 4.7.
8.3 For all other purchases, items may be returned within 30 days of delivery for store credit or exchange, provided they are unused, undamaged and in their original packaging. Returns must be approved by us before sending and must include an Exchange Form provided by us. Subscription candle refills are exchanged only. Return shipping costs are your responsibility.
8.4 If an item arrives damaged or faulty, please contact us within 5 days of delivery with photos. We will arrange a replacement, with return shipping covered by us. If a replacement isn’t available, we will offer a refund or store credit. This does not limit your rights under the Australian Consumer Law. Natural variations in stone, including fine lines, veins and small pits, are inherent characteristics and are not faults.
8.5 Please refer to our Shipping & Returns page for the full terms regarding shipping and returns.
9.1 Title and risk in the Products pass as set out in clause 4.5.
10.1 We warrant to you that any Product purchased from us through the Website will, on delivery:
a) conform with its description;
b) be of satisfactory quality; and
c) be reasonably fit for all the purposes for which Products of that kind are commonly supplied.
10.2 All warranties are fulfilled by the manufacturer or our suppliers. Where appropriate, will assist in negotiating the repair or replacement between you and the manufacturer/our supplier. When provided, the warranty period, provisions and the person providing the warranty relating to your purchase vary according to the product you have purchased. Please refer to product packaging and brochures to determine the warranty term and warranty conditions for your purchase.
10.3 To the maximum extent permitted by law, we exclude all implied terms and warranties relating to the subject matter of these Terms. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
11.1 Subject to clause 11.2, if we fail to comply with these Terms and conditions, to the maximum extent permitted by law, we will only be liable to repay to you the purchase price of the Order.
11.2 Nothing in these Terms and conditions excludes or limits our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the obligations implied by Competition and Consumer Act 2010 (Cth) or any other applicable legislation; or
(d) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
11.3 Nothing in the Agreement will limit a person’s liability for: a) death or personal injury caused by that person’s negligence; b) that person’s fraud; or c) anything else that cannot be limited by law.
11.4 The Luxuriate Co Pty Ltd hereby disclaims any and all liability for the use of the Products, including but not limited to luxury scented candles, handcrafted stone candle holders, and refillable candle inserts. Users are advised to follow all safety guidelines and instructions provided with the Products. The Luxuriate Co Pty Ltd does not warrant any Product for any unintended use and is not liable for any damage or injury resulting from misuse, negligence, or failure to adhere to safety precautions. It is the responsibility of the user to follow all safety instructions provided with the products and to ensure that candles are never left unattended while lit, kept away from flammable materials, and placed on stable surfaces. Users acknowledge that candles must be handled with care, as they involve open flames, which may pose risks of fire, burns, or other injuries if not used correctly. All products should be used in well-ventilated areas and kept away from flammable materials, children, and pets. Users assume all risks associated with the use of these Products.
12.1 These Terms will continue to apply until your membership is concluded by either you or us, as outlined below.
12.2 Once you have completed your Minimum Commitment (as defined in clause 2.1), you may end your subscription at any time by:
(a) providing at least seven (7) days’ notice; and
(b) closing your account for any active services, where this option is available.
You may do this either through your member account or by contacting us at cs@theluxuriate.com.
If you choose to end your subscription before completing your Minimum Commitment, an early exit fee will apply in accordance with clause 5.3, unless you are cancelling under clause 5.3A. As the Starter Pack is offered at a preferential member rate, the early exit fee aligns your purchase with the full retail value of your handcrafted piece.
12.3 You may also end your subscription at any time by providing written notice if:
(a) we have breached these Terms; and
(b) we have not resolved the issue within 21 days of receiving notice from you.
12.4 We may at any time, terminate the Terms with you if:
(a) you have breached any provision of the Terms or intend to breach any provision;
(b) we are required to do so by law;
(c) if your conduct impacts our name or reputation or violates the rights of those of another party; or
(d) the provision of the Services to you by us is, in our opinion, no longer commercially viable.
12.5 If you choose to end your subscription before completing your Minimum Commitment, an early exit fee will apply in accordance with clause 5.3, unless you are cancelling under clause 5.3A. As the Starter Pack is offered at a preferential member rate, the early exit fee aligns your purchase with the full retail value of your handcrafted piece.
13.1 You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site for any purpose which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):
(a) anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
(b) disclosing any user identification codes, password or any other piece of information as part of our security procedures, which are confidential. You must not disclose it to any third party;
(c) use the Site or our products in any way that competes with our business;
(d) using our Site to defame, harass, threaten, menace or offend any person;
(e) interfering with any other person using our Site;
(f) tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses piracy or programming routines;
(g) using our Site to send unsolicited email messages; or
(h) facilitating or assisting a third party to do any of the above acts.
13.2 In the event of such a breach, your right to use our Site will cease immediately.
14.1 You agree to allow us to send you emails regarding our business, including any information regarding or relating to our goods and services, in accordance with our Privacy Policy. Please see our Privacy Policy for information about our privacy practices.
15.1 We do not guarantee that our Site will be secure or free from bugs or viruses or any other type of malicious code or software.
15.2 You are responsible for configuring your technology to access our Site. You should use your own antivirus software.
16.1 We may amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the Terms that apply at that time. By continuing to use our Services after the amendments take effect, you agree to be bound by the Terms as amended.
16.2 These Terms were most recently updated on 13th October 2026.
17.1 We may update and change our Site from time to time to reflect changes to our Products, our users’ needs, changes in law and our business priorities.
18.1 We do not guarantee that our Site, or any content or Products on it, will always be available, uninterrupted or be error-free. We may suspend or withdraw or restrict the availability of all or any part of our Site or Products for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
This Site is provided on an “as is” and “as available” basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site.
19.1 Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only and you access third party websites subject to the terms and conditions for those websites.
Disputes: In the event of any dispute, the parties agree to mediate before proceeding to litigation.
Force majeure: If we are unable to perform in whole or in part, any obligation under these Terms as a result of any fact, circumstance or matter beyond our control, we are relieved of that obligation to the extent and for the period that we are unable to perform the obligation. You agree that we will not be held liable for any delay or failure in the delivery of any part of your Order.
Severability: Any provision of these Terms which is void, illegal or otherwise unenforceable will be severed to the extent permitted by law without affecting any other provision of the Terms.
Relationship: These Terms do not confer an agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between us and you or any other party unless expressly stated otherwise.
Entire agreement: These Terms form the entire agreement between the parties in relation to the Services. It replaces any earlier agreements, representations or discussions.
Jurisdiction: These Terms are governed by the laws of Victoria. You irrevocably and unconditionally submit to the exclusive jurisdiction of the Victorian courts. Although the Services may be accessed throughout Australia and overseas, we make no representations or warranties that its content, or the Products, comply with the laws (including intellectual property laws) of any country outside Australia. If you access the Website from outside Australia, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located. This clause survives termination of these Terms.
Last updated: Aug. 1 2024
The Luxuriate mobile message service (the “Service”) is operated by The Luxuriate Co Pty Ltd ABN 45 850 337 223 (“The Luxuriate”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to The Luxuriate’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of The Luxuriate through your wireless provider to the mobile number you provided, in accordance with the Spam Act 2003 (Cth). Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to TheLuxuriate or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other The Luxuriate mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to The Luxuriate or email cs@theluxuriate.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.