Starter Pack 30-Day Money-Back Guarantee

If you’ve tried your discovery tea lights and don’t love any of the scents, or your stone isn’t right for your home, contact us within 30 days of receiving your Starter Pack for a full refund and subscription cancellation. The discovery tea lights are yours to keep.

To be eligible:

• This applies to Starter Pack membership purchases only.
• Contact us within 30 days of receiving your Starter Pack.
• Return your stone holder and any unburnt candle refills in original condition and packaging.
• Used or burnt candle refills are not eligible for a refund.
• Pack your return securely. We strongly recommend using the original packaging. Items that arrive damaged due to inadequate packaging are not eligible for a full refund.
• Return shipping costs are the responsibility of the customer.

How to start a return

Email us at cs@theluxuriate.com with your order number. Once we’ve received and inspected your return, your refund will be processed within (7 business days) to your original payment method.

All Other Purchases: Exchanges & Store Credit

For all other purchases, our standard exchange and store credit policy applies (except where required by law). Items can be returned within 30 days of delivery, provided they are unused, undamaged and in their original packaging. All returns must be approved by The Luxuriate before you send them back, and must include an Exchange Form (provided by us).

• Stone holders & homewares: store credit or exchange.
• Candle refills (one-off purchases): store credit or exchange.
• Subscription candle refills: exchange only.

Return Shipping

Return shipping costs are the responsibility of the customer. During sale periods, exchanges are still accepted, but the customer covers shipping costs in both directions.

Damaged or Faulty Items
All products are carefully inspected before dispatch. If your item arrives damaged or faulty, please contact us within 5 days of delivery with photos and we’ll arrange a replacement, with return shipping covered by us. If a replacement isn’t available, we’ll offer a refund or store credit instead. This is in addition to any rights you have under Australian Consumer Law.

Natural Stone
Natural stone varies from piece to piece. Fine lines, veins and small pits are natural characteristics and are not considered faults.

Pre-Order Cancellations

Pre-order items can be cancelled for change of mind any time before they are dispatched. A 10% fee applies to cover non-refundable payment processing costs, and the remainder will be refunded to your original payment method. To cancel, email us at cs@theluxuriate.com as soon as possible.

Exchanges & Store Credit

Unused stone holders, homewares and candle refills can be returned within 30 days of delivery, in original condition and packaging. All returns must be approved by The Luxuriate before you send them back and must include an Exchange Form (provided by us).

• Stone holders & homewares: store credit or exchange.
• Candle refills (one-off purchases): store credit or exchange. Candles must be unused and in original condition.
• Subscription candle refills: exchange only. Candles must be unused and in original condition. 

Return Shipping

Return shipping costs are the responsibility of the customer. During sale periods, exchanges are still accepted, but the customer covers shipping costs in both directions

Failed Deliveries & Reshipping Fees

Please make sure your address is correct at checkout. If you need to change it, email us at cs@theluxuriate.com as soon as possible, before your order has been dispatched.

If your order is returned to us due to an incorrect address, non-collection or failed delivery, the following reshipping fees apply:

Orders containing a stone holder:

$10 AUD | $10 USD | £40 GBP | €40 EUR | All other international: $40 USD

Orders with candle refill only:

$10 AUD | $10 USD | £20 GBP | €20 EUR | All other international: $20 USD

Orders returned to us for these reasons are not eligible for a refund. (Starter Packs are excluded. See our 30-Day Money-Back Guarantee above.)

Starter Pack Subscriptions

• Your initial Starter Pack is charged at checkout.
• Starter Pack purchases include a minimum commitment of three refill shipments after the initial order (four shipments in total).
• Single-refill shipments have a flat shipping fee of $5 AUD | $5 USD | €5 EUR | £5 GBP. Orders of two or more refills ship free.

Cancellations & Early Exit Fee

An early exit fee applies to any membership cancelled before the minimum term is met. Once your minimum term is complete, you can pause or cancel anytime by logging into your account.

Duties & Taxes (USA, EU & UK)

Our shipping prices currently include all duties, tariffs and taxes, so there are no additional fees on delivery. This reflects current Free Trade Agreements (FTAs) and customs rules. If these change, The Luxuriate reserves the right to adjust shipping fees or, if necessary, ship on a Delivered Duty Unpaid (DDU) basis, which means any applicable local duties, taxes or courier-imposed fees would be payable by the recipient.