HOW DOES OUR SUBSCRIPTION WORK?
A membership is an easy way to keep your stone candle burning without worrying about ordering a refill. We automatically take care of your refill shipments which are sent out every 1-4 months. No matter how small the order is you will always receive complimentary shipping.
HOW WILL RETURNS WORK FOR SUBSCRIPTION ORDERS?
We want our members to love our products so much that they want to stay! If, for any reason, you’re unhappy with your first order, we will still extend our 30-day free return policy and cancel your subscription for you.
HOW MANY REFILLS CAN I HAVE IN MY SUBSCRIPTION?
You can have as little as one refill in your subscription and can freely add or remove refills before each new shipment is ready to dispatch.
HOW MANY SHIPMENTS ARE REQUIRED FOR A SUBSCRIPTION?
To enjoy our exclusive refill discounts of 10-30% off, reward dollars and free shipping on all orders, we require a minimum commitment of 3 additional subscription shipments after your initial subscription order today.
CAN I ORDER A MEMBERSHIP PRODUCT AND NON MEMBERSHIP PRODUCT AT THE SAME TIME?
Yes you can! You can checkout with one-time products and membership products at the same time. You will be charged once and will receive your order together.
WHEN DO YOU SHIP AND HOW OFTEN CAN I RECEIVE MY ORDER?
Your order will ship out the next business day and then the same date, depending on the frequency you have selected. Our subscription frequencies are every 1,2,3 or 4 months.
WHAT ABOUT SHIPPING CHARGES?
One of the main benefits of being a member is that we offer free shipping on all orders no matter the amount. This will bypass any normal shipping rule there is on the website.
WHEN WILL I BE CHARGED FOR MY ORDER?
You will only be charged for your first shipment on the day you place your order. Then you will be charged depending on the frequency you have selected.
CAN I CHOOSE DIFFERENT SCENTS AS PART OF MY CHOICES?
Yes! You can choose any scent or quantity and make any changes for your next shipment in your Account before an order processes.
HOW DO THE MEMBERSHIP DISCOUNTS WORK?
The discount is based on quantity and is automatically applied to the cart once you have added the refills to your cart.
WHAT IF I NEED HELP WITH MY MEMEBERSHIP?
If you require any help feel free to utilise our chat option found on any page and we can help you on the spot, or you can shoot us an email and we will get back to you within 24 hours.
HOW DO I PAUSE OR CANCEL MY MEMBERSHIP?
Simply login to your Account, go to the subscription menu and follow the steps found on this page. We ask that you do this no later than 24 hours from your next payment, otherwise this cancellation will not take effect till after this shipment. All cancellations must be made by members and cannot be made through email. Pausing or cancelling can only be done once a member has finished their minimum shipments required for a subscription.
CAN I USE AFTERPAY FOR A SUBSCRIPTION?
Sadly Afterpay doesnt have this functionality so it will not appear as a payment option
Brooke, North Yunderup, AU
Beautiful scent, love this
Faron, Asquith, AU
Took a risk on this as I wasn’t sure I’d like it based on the name, but I’m so glad I did! I’m usually into floral candles, but I love this scent - it’s calming and fresh. I have reordered and it will stay in my subscription rotations
Jemma, Fairfield west, AU
The scent is so beautiful.. 100% smells like roses !
Olivia, Chester hill, AU
Gives me hotel vibes. Love it!!!
Dennis, Cleveland, US
Great scent, and throw. Love how the wicks burn - clean without a lot of carbon flowering on the wick.
Kym, Ramsay, AU
This is another fabulous scented candle.
Joeann, KEMPS CREEK, AU
Such a great idea with the starter pack. Everything came beautifully packaged. I started off with a fFigue Parfum scent and I light it up every day.. it reminds me of Mediterranean summers.
Crystal, Emerald Isle, US
One of my top 2 fav scents! Have it on subscription, highly recommend!
Mekenzie, Brookvale, AU
Another favourite and go to. Hard not to like