Terms & Privacy

Starter pack terms & conditions

New members save $149

Offer valid for new memberships only. There is a maximum of 1 redemption per person / household.

100% satisfaction policy.

If you're unhappy with your starter pack for any reason, send it back to us in the first 30 days for a full refund, no questions asked! See refund policy here.

Minimum term.

A minimum of 3 refill shipments is required to redeem this promotion after you receive your starter pack. If you’re unhappy with your starter pack for any reason, we offer a full refund within 30 days of receiving your order. Should you wish to cancel your membership before the minimum term you will be required to pay the promotional discount back in full, being $149 prior to being able to cancel your membership.

Gifting fairplay policy.

The starter pack promotion can only be redeemed once per person/household. If the gift receiver has previously redeemed any new membership promotions in the past, the $149 discount will be invalid and will be deducted from the gift receivers refill credit balance. As the discount is substantial, we have a strict policy about redeeming this offer more than once.

STARTER PACK PROMOTION:

These terms & conditions relate to new & gifting membership buying options.

ELIGIBILITY CRITERIA: (NEW MEMBERSHIPS) The Starer Pack promotion is available to customers in Australia and USA only. There is a maximum of 1 redemption of either a new or gifted membership per person/household. The Luxuriate uses a data matching system and any member attempting to order a subsequent starter pack will have that membership cancelled.

ELIGIBILITY CRITERIA: (GIFTED MEMBERSHIPS) The Starter Pack promotion is available to customers in Australia and USA only. As mentioned above customers may only redeem this starter pack offer once, either by purchasing the NEW MEMBER option or GIFTING option, not both. If the gift receiver has previously redeemed any starter pack promotion in the past, the $149 discount will be invalid and will be deducted from the gift receivers refill credit balance.

RETURNS: If you’re not happy for any reason simply ship back your goods to receive a full refund within 30 days of receiving your order. All items must be in unused, brand new condition and must have original packaging intact to qualify for a refund. Please Contact Us for further instruction and refer to our full Returns policy here.

EARLY CANCELLATIONS: For all membership cancellations prior to receiving at least one candle refill shipment, all orders will be treated as “one-off” and any discounts applied to the order will need to be repaid in full before being able to cancel.

FAILED PAYMENTS: If your first candle refill repayment fails after two attempts, you will be given written notice by way of email of the overdue account. If the account remains overdue and no contact has been made, The Luxuriate reserves the right to pursue the full amount of the discount received, being $149. If the account continues to remain overdue, it will be referred to a debt collection agency and further costs may be incurred by you.

OTHER TERMS:

(i) The Luxuriate reserves the right to cancel any order without notice.
(ii) You agree to The Luxuriate using its automated system to process payments within the membership terms.
(iii) The above terms are valid from the 8/05/2022 onwards. All offers redeemed prior to this date are subject to any terms agreed to at that time.

PRIVACY POLICY

The Luxuriate ensures the protection of our customer’s private and personal information at all times. This Policy is to clearly inform you with particulars about how The Luxuriate will store and collect your personal information you provide whilst dealing with us. The Luxuriate will always work within the guidelines of the Australian Privacy Legislation. We will only collect data that is necessary for the fulfillment of your order, which may or may not be limited to your First Name, Surname, Address and other particulars such as forms and sign ups that you have engaged with on our website.

By using the PAYPAL & Stripe payment gateways it enables us to bypass the collection and use of your private payment information. We may use your personal information to update you on the status of your order, for promotional updates and general communication. At any time should you wish to opt out of any communication please use the unsubscribe link in an email or Contact Us and we will swiftly remove all your information from our database.

If you have any concerns relating to your privacy, please Contact Us.

TERMS OF SERVICE

Throughout this policy, The Luxuriate website and any other related social media or web content, the use of the words ‘we’, ‘us’ or ‘our’ refers at all times to The Luxuriate. Any reference to ‘you’ or ‘your’ refers at all times to the users and customers of our website. The Luxuriate directs all users to the below set of Terms and Conditions, which constitutes the Terms of Use for this website and related social media for the Luxuriate. By purchasing any The Luxuriate product, you are engaging in our service and agree at all times to be bound by these Terms and Conditions.

When you purchase any of our products, we assume that you have read and understood the following.

The Luxuriate reserves the right to refuse service to anyone, at any time, for any reason. The Luxuriate also reserves the right to cancel an order placed with us at any time, without consequence. We will inform you, as soon as practical, if there is a delay or cancellation in relation to your order. The Luxuriate may make any changes to our website or service at any time without notice or consequence. Any such changes will appear on our website and will take affect and apply to all users as soon as they are published. The Luxuriate reserves the right to make changes to our prices of our products at any time.