The Luxuriate ensures the protection of our customer’s private and personal information at all times. This Policy is to clearly inform you with particulars about how The Luxuriate will store and collect your personal information you provide whilst dealing with us. The Luxuriate will always work within the guidelines of the Australian Privacy Legislation. We will only collect data that is necessary for the fulfillment of your order, which may or may not be limited to your First Name, Surname, Address and other particulars such as forms and sign ups that you have engaged with on our website.
By using the PAYPAL & Stripe payment gateways it enables us to bypass the collection and use of your private payment information. We may use your personal information to update you on the status of your order, for promotional updates and general communication. At any time should you wish to opt out of any communication please use the unsubscribe link in an email or Contact Us and we will swiftly remove all your information from our database.
If you have any concerns relating to your privacy, please Contact Us.
By supplying your phone number and email on your order, you have given permission for The Luxuriate to use your phone number and email for marketing purposes in line with the Spam Act 2003. At any time, you can opt out of receiving email and SMS alerts.
TERMS OF SERVICE
When you purchase any of our products, we assume that you have read and understood the following.
The Luxuriate reserves the right to refuse service to anyone, at any time, for any reason. The Luxuriate also reserves the right to cancel an order placed with us at any time, without consequence. We will inform you, as soon as practical, if there is a delay or cancellation in relation to your order. The Luxuriate may make any changes to our website or service at any time without notice or consequence. Any such changes will appear on our website and will take affect and apply to all users as soon as they are published. The Luxuriate reserves the right to make changes to our prices of our products at any time.
REWARD POINTS TERMS AND CONDITIONS
We accept returns or exchanges on certain products within 30 days of purchase if the items are sealed, unused and are returned in the same condition they were received. Strictly no returns on skincare products or consumable goods.
When returning, all products must be unused and must be returned in its original packaging. The cost of returning goods will be at the expense of the customer. Please use a traceable or registered service. The Luxuriate does not take any responsibility for lost or damaged goods if the above is not adhered to.
If the product reaches you and it has been damaged or is faulty then please Contact Us. Photo evidence will need to be provided to The Luxuriate within 5 days of receiving your order.
Customers must create an account with the Luxuriate to earn and redeem points. Opting in to the Luxuriate Rewards System is automatic upon the creation of an account by providing personal information to the Luxuriate. This must be done during the checkout on your purchase. Any purchases made through a guest checkout will not earn points and cannot redeem those points previously made, retrospectively. Luxuriate Points cannot be transferred, sold, assigned, or gifted to another member or account.
Luxuriate points are redeemable on all products except Candle Refills, this is because we already offer free shipping and have applied heavily discounted rates on our candle refills, therefore, points cannot be towards Candle Refills.
EXPIRY OF POINTS
Luxuriate Points will expire within 6 months of inactivity on your account; meaning, if you haven’t had an order within 6 months of your previous order, your points will expire.
You will be given a 2 week grace period to place an order to keep your points, even if it’s just a once-off order. If no order has been placed, our system will automatically remove your points once your grace period lapses. Once points have been removed from your account; this cannot be undone or reinstated.
We will notify you of expiring points via email to the email address listed on the account, please ensure this is correct and up to date. We will send out all correspondence via email.
If you opt out of our marketing emails – it is not our responsibility if you do not get notified. Please note it is the responsibility of you, the customer, to manage and ensure that your points do not expire before any future shipments.