Terms & Privacy

FREE STONE HOLDER:

These terms & conditions relate to the 1 & 2 month memberships that receive a free stone holder.

ELIGIBILITY CRITERIA: The free stone holder is available to customers in Australia and USA only. There is a maximum of 1 free stone holder per person/household. The Luxuriate uses a data matching system and any member attempting to order a subsequent free stone holder will have that membership cancelled.

TERMS: When redeeming the offer of the free stone, there is a minimum term of 4 refill shipments after the initial order.

RETURNS: If you’re not happy for any reason simply ship back your goods to receive a full refund within 14 days of receiving your order. All items must be in unused, brand new condition and must have original packaging intact to qualify for a refund. Please contact us on [email protected] for further instruction and refer to our full Returns policy here

EARLY CANCELLATIONS: For all membership cancellation requests prior to the minimum term being met, the stone holder & Discovery Set must be paid for in full. This is a cost of $159.

FAILED PAYMENTS: If a candle refill repayment fails after two attempts, you will be given written notice by way of email of the overdue account. If the account remains overdue and no contact has been made, The Luxuriate reserves the right to pursue the full amount of the stone holder and discovery set, being $159. If the account continues to remain overdue, it will be referred to a debt collection agency and further costs may be incurred by you.

OTHER TERMS:

(i) The Luxuriate reserves the right to cancel any order without notice.

(ii) You agree to The Luxuriate using its automated system to process payments within the membership terms.

TERMS & CONDITIONS – LUXURIATE CLUB MEMBERSHIP

By placing your ‘The Luxuriate Club’ order, you are accepting and acknowledging the below terms & conditions.

ELIGIBILITY CRITERIA: The Luxuriate Club memberships are open to all individuals worldwide.

TERM: Once you join The Luxuriate Club membership, your orders will automatically ship every two months on the date of your first order. There are no minimum terms or contracts.

AMENDMENTS: You can make changes to address, the number of candles & scent and cancellations in ‘Your Account’ up until 24 hours prior to the order being processed. All changes made after this time will be reflected in the subsequent order.

CANCELLATIONS: You can cancel your The Luxuriate Club membership up to 24 hours prior to your next order being processed. Any cancellations made after this time will be reflected in the subsequent order. There are no cancellation fees and cancellation can be made at anytime. All cancellations must be made by members and cannot be made through email or by The Luxuriate staff.

DELIVERY: Initial and subsequent The Luxuriate Club orders come with free domestic & international delivery.

FAILED PAYMENTS: If your payment fails on any shipment, an automated system will reattempt again until successful for two consecutive days. The order will not be dispatched until payment has been received. If payment is still outstanding after two attempts, then you’re the Luxuriate Club membership will be cancelled.

OTHER TERMS:
(i) The Luxuriate Club memberships can not be used in conjunction with other discount codes unless otherwise specified.
(ii) On the rare occasion an item is out of stock, The Luxuriate will contact you 24 hours prior to your order being processed and offer you an alternative option.

PRIVACY POLICY

The Luxuriate ensures the protection of our customer’s private and personal information at all times. This Policy is to clearly inform you with particulars about how The Luxuriate will store and collect your personal information you provide whilst dealing with us. The Luxuriate will always work within the guidelines of the Australian Privacy Legislation. We will only collect data that is necessary for the fulfillment of your order, which may or may not be limited to your First Name, Surname, Address and other particulars such as forms and sign ups that you have engaged with on our website.

By using the PAYPAL & Stripe payment gateways it enables us to bypass the collection and use of your private payment information. We may use your personal information to update you on the status of your order, for promotional updates and general communication. At any time should you wish to opt out of any communication please use the unsubscribe link in an email or contact us [email protected] and we will swiftly remove all your information from our database.

If you have any concerns relating to your privacy, please contact us [email protected]

TERMS OF SERVICE

Throughout this policy, The Luxuriate website and any other related social media or web content, the use of the words ‘we’, ‘us’ or ‘our’ refers at all times to The Luxuriate. Any reference to ‘you’ or ‘your’ refers at all times to the users and customers of our website. The Luxuriate directs all users to the below set of Terms and Conditions, which constitutes the Terms of Use for this website and related social media for the Luxuriate. By purchasing any The Luxuriate product, you are engaging in our service and agree at all times to be bound by these Terms and Conditions.

When you purchase any of our products, we assume that you have read and understood the following.

The Luxuriate reserves the right to refuse service to anyone, at any time, for any reason. The Luxuriate also reserves the right to cancel an order placed with us at any time, without consequence. We will inform you, as soon as practical, if there is a delay or cancellation in relation to your order. The Luxuriate may make any changes to our website or service at any time without notice or consequence. Any such changes will appear on our website and will take affect and apply to all users as soon as they are published. The Luxuriate reserves the right to make changes to our prices of our products at any time.