Membership FAQ

WHAT IS A LUXURIATE LIFE MEMBERSHIP?

A membership is an easy way to keep your stone candle burning without worrying about ordering a refill. We automatically take care of your refill shipments which are sent out every 2 months. No matter how small the order is you will always receive complimentary shipping. You will have the flexibility of editing or cancelling your subscription at any time.

CAN I ORDER A MEMBERSHIP PRODUCT AND NON MEMBERSHIP PRODUCT AT THE SAME TIME?

Yes you can! You can checkout with one-time products and membership products at the same time. You will be charged once and will receive your order together.

CAN I PURCHASE A MEMBERSHIP AS A GIFT?

Yes you can! At checkout, simply nominate the receivers address in the Shipping Address and we can send to them directly!

WHEN DO YOU SHIP AND HOW OFTEN CAN I RECEIVE MY ORDER?

Your order will ship out the next business day and then the same date,  every 2 months.

WHAT ABOUT SHIPPING CHARGES?

One of the main benefits of being a member is that we offer free shipping on all orders no matter the amount. This will bypass any normal shipping rule there is on the website.

WHEN WILL I BE CHARGED FOR MY ORDER?

You will be charged on the day you place your order. Then you will be charged on the same date every 2 months.

CAN I CHOOSE DIFFERENT SCENTS AS PART OF MY CHOICES?

Yes! You can choose any scent or quantity and make any changes for your next shipment in your Account.

HOW DO THE MEMBERSHIP DISCOUNTS WORK?

The discount is based on quantity and is automatically applied to the cart once you have added 4 or more Luxuriate Life candle refills.

CAN I CHANGE MY ADDRESS OR CARD DETAILS?

Of course, if you enter your Account page, you will see the Luxuriate Life page. All you current and previous memberships can be found here. You can easily update your address and any other details you wish. For all upcoming orders we ask that you do so no later than 24 hours from your next payment.

HOW DO I MANAGE ALL MY UPCOMING PAYMENTS?

Simply login to your account, go to the Luxuriate Life page and make any changes you wish. If you require any help feel free to utilise our chat option found on any page.

HOW DO I CANCEL MY MEMBERSHIP?

Simply login to your Account, go to the subscription menu and follow the steps found on this page. We ask that you do this no later than 24 hours from your next payment, otherwise this cancellation will not take effect till after this shipment.